I still haven't received the 2nd Key fob.
You can see my complaints dated 9/30/21, 10/8/21 & 11/24/21 on the BBB website. I am really surprised Honda hasn't taken any action regarding how bad this dealership is, they ask for comprehensive feedback every time you purchase a new car. I ALSO REPORTED THEM TO HONDA CUSTOMER CARE 80. THE ONLY WAY I WAS ABLE TO GET THEM TO RESOLVE ANYTHING WAS TO FILE COMPLAINTS WITH THE BETTER BUSINESS BUREAU AND THEY WERE FORCED TO RESPOND TO THE COMPLAINTS. I spent so much time and energy trying to chase them down for the plates, refund on the cancelled extended warranty and the key fob. They are incredibly good at giving the runaround. And make sure to get everything they owe you before you sign and drive off, you will find it tough to get anything done after. Make sure to have someone with you so you have an extra pair of eyes to catch any bait and switch tactics. Buyers should definitely review the numbers before signing anything. Obviously the key takeway is that they are incredibly dishonest and thought they could take advantage of me. They never ordered the 2nd key fob and when I asked for a purchase order proving that they did, they refused to provide that information. I spoke to Honda customer relations and they said Key fobs are available and the dealership needs to put in a purchase order. They lied about how Honda doesn't have any stock and they have no idea how long it will take to get one. The dealership just lied to my face instead of resolving the issue. I went to the DMV to find out if it is true and clearly it was not. I never received the plates even after a month and they kept lying about a backlog at the DMV. He even lied to me that it was DMV related paperwork while signing, such blatant dishonesty! I explicitly said no to any extended warranty while signing the papers but he added it anyway while I was preoccupied with something else(my daughter got injured at daycare).
When I went back and inquired about it the next day they said it is for extended warranty on tires and key fob. An extra 2k was added to the financed amount. Something didn't feel right about the process and I reviewed the numbers later that night. I am a bit annoyed that they weren't upfront about the key but accepted the explanation and drove off. After finishing the paperwork I was told that I would only receive one key fob since Honda is experiencing chip shortages and the other one will be issued when available. I asked him how much was the final amount including taxes and he kept dodging the question. He had the same vague approach to answering questions and kept leaving the room telling me he was 'too busy'. I went forward with the purchase and started filling out financing paperwork with another person. The salesperson was not easy to work with, dodging my questions at every turn and not being transparent. I purchased a brand new 2022 civic in September and the experience has been an absolute nightmare. Located in Tarrytown, NY / 21 miles away from New York, NY
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